Shipping & Payment Information

Shipping & Payment Information

Our online shop is operated from our Hamburg shop, using the same stock. We pack and post all orders ourselves, aiming to dispatch orders within 3 days, but often already on the same day.
A pick-up in store is also possible.
We will sent you a mail as soon as your product is ready for pick-up. 
Exception: some Bags & Pouches by QWSTION take up to 1 week for delivery. Some products by weld & co take up to 4 weeks delivery time. Please check the product description and feel free to contact us if you have any questions. We will confirm the delivery time after placing your order. 


We accept:
Visa, Mastercard and American Express card
Prepayment within 14 days to our bank account

Order confirmation

You will receive a confirmation email shortly after placing your order. Please check the email and if you have any questions or concerns, email or give us a call right away. We will respond as soon as we can Monday through Saturday, during shop hours.


All Orders are shipped via DHL or Deutsche Post with tracking. Except "Maxibrief" within Germany – this is a normal letter sent via Deutsche Post. 
A Pick-Up in our shop in Hamburg is also possible.
Shipping costs are calculated during checkout. 
Within the EU we offer Premium Shipping, wich means shorter delivering time. Outside the EU you can choose between Premium or Standard Shipping. To get more information about the delivery time please contact us.
If you have any questions let us now!

Free Shipping

If you spend over 75 €, we’ll send your items to anywhere in Germany without any shipping costs.


If there are any problems with your order please let us know as soon as possible.

Disclaimer: The legal right of revocation of the order applies within the EU and has to be communicated in written form within 14 days of receiving the order. The shipping costs for returns in case of revocation are to be paid by the customer.

Shop contact

Tel: +49 (0) 40 8195150
Poolstraße 8
20355 Hamburg
Our Hamburg shop is open:
12–6pm Mondays–Saturdays
Closed on Public Holidays