Shipping & Payment Information

Shipping & Payment Information

Our online shop is operated from our Hamburg shop, using the same stock. We pack and post all orders ourselves, aiming to dispatch those received before 16:00 GMT on the same day, Monday through Friday. Orders placed after 16:00 GMT on a Friday will be dispatched the following Monday. All items are carefully wrapped and packed in card envelopes or boxes. A pick-up in store is also possible. We will sent you a mail as soon as your product is ready for pick-up. Exception: some Bags & Pouches by QWSTION take up to 1 week for delivery. Some products by weld & co take up to 4 weeks delivery time. Please check the product description and feel free to contact us if you have any questions. We will confirm the delivery time after placing your order. 


We accept:
Visa, Mastercard and American Express card
Prepayment within 14 days to our bank account

Order confirmation

You will receive a confirmation email shortly after placing your order. Please check the email and if you have any questions or concerns, email or give us a call right away. We will respond as soon as we can Monday through Saturday, during shop hours.


Magazines and Books weighing under 1kg are sent via Deutsche Post Press & Book delivery with tracking. Orders over 1kg are delivered using DHL with tracking.


If there are any problems with your order please let us know as soon as possible.

Shop contact

Tel: +49 (0) 40 8195150
Poolstraße 8
20355 Hamburg
Our Hamburg shop is open:
10am–6pm Mondays–Fridays
12–6pm Saturdays
Closed on Public Holidays